Research , UX / UI for Agent Dashboard at Travel Triangle

Holiday TravelTraingle

UX/UI for Agent Dashboard at Travel Triangle

TravelTriangle provides such a platform that allows a traveler to connect with different travel agents. The business stakeholders wanted to revamp the Agent’s Dashboard (one of the users of the platform) so that agents can have ease of working on the platform.

For this task, we decided to start our process with research. With the initial research, we prepared a set of open-ended questions for different user groups for interviews and an online questionnaire to be floated among users. By doing Ethnography & Interviews of different user groups that involved Agents and TravelTriangle’s teams (Ops, account, and b2b teams).

On this basis of Ethnography & interview analysis, we created Personas for each user group. Three types of personas created for each set of user groups. After Persona, we were able to find out the design opportunities for the current system, and based on the scenarios Process Flow and Task flows were designed.

After task flow now it was time to create Mockups(Low- fidelity prototype) with the help of Axure software. Later the mock-up is tested and Usability is done with their current users. Finally, the mockups(prototype) converted into Visual Designs with the help of visual designers. At every stage, we discuss every possible design solution with the business stakeholders to make a better decision.